Account deletion
Delete your TradePass
You own your TradePass. You can delete it and all your data at any time. Here's exactly what's removed, and two ways to do it.
What gets deleted
Deleting your account permanently removes everything tied to it:
- Your profile and identity — name, trade, contact details, photos, and bio.
- Your certifications and trade tickets, plus every photo and PDF you uploaded.
- Your career and project history, and any hire-on pack you filled in.
- Your encrypted sensitive fields (such as SIN/SSN, passport, and banking details).
- Your network contacts, worker connections, and gallery photos.
- Your activity log, share links, referral records, and device push tokens.
Some records may be kept only where the law requires it (for example billing and tax records); everything else is erased.
The 30-day window
When you request deletion, your profile is hidden immediately and your account enters a 30-day soft-delete window. You can change your mind any time before it closes. After 30 days the deletion is permanent and cannot be undone.
Delete it yourself, in the app
If you can sign in, the fastest way is in the app: go to Settings → Your data → Delete my TradePass, and confirm. This starts the same 30-day deletion immediately.
Can't sign in? Request deletion by email
Email us from the address on your account and ask us to delete it. We'll start the same permanent-deletion process for you.
We verify every request by confirming control of the account email, and respond within 30 days.
Want a copy first? You can download everything from Settings → Your data → Download my data before you delete.
Deletion follows our privacy policy.